MyHouseKeyYour Bridge to Home and Community211

Step-by-step guides

Every guide is written in plain language and checked with the agencies themselves. Tap a guide to open it.

  1. Gather what you have

    You do not need every document. Bring any ID you have, a lease or rent receipt if you have one, and any notice from your landlord. Missing papers? A caseworker can still help you start.

  2. Visit or call the enrollment office

    Go to the Downtown Benefits Enrollment Office (300 Civic Center Dr) or call (510) 555-0107. Walk-ins are welcome Monday to Friday, 8am to 5pm. Ask for the emergency rental assistance desk.

  3. Fill out the short application

    The form takes about 15 minutes. Staff will fill it out with you if you want help. You will answer questions about your income, your housing situation, and who lives with you.

  4. Get a decision and follow up

    Most people hear back within 5 business days. Write down your case number and the name of the person who helped you. If you do not hear back in a week, call and ask for a status check.